Frequently asked questions - FAQ

What products do you sell and for what purposes?
We offer a wide range of products for refrigeration and HVAC installations - copper pipes, duct systems, vibration dampers, drainage kits, heating cables, mounting blocks and more. luftexpressen.se
The products are suitable for both industrial use and for cooling / heating systems in properties.

How does the shipping work and is there a shipping cost?
We offer free shipping within Sweden for orders over 7000 SEK.
For orders below that amount, shipping costs will be added - see details in the checkout delivery terms.

How do I order products?
You simply add the products to the shopping cart via our e-commerce solution on the website, and proceed to checkout. After placing your order, you will receive an order confirmation with information on delivery and delivery time. To order, you first need to have an account with us.
Contact us and we'll help you or send an inquiry easily via the Register link

What payment methods do you accept?
We offer payment by invoice - details are provided at checkout.

What happens if an item is out of stock?
If an item is out of stock, we will notify you as soon as possible and offer alternatives or the option of notification when the item is back in stock.

How do I know the products are suitable for my project?
We encourage you to check the specifications carefully - dimensions, materials and technical requirements before ordering. If you need help, our skilled customer service team is ready to provide advice and guidance.

What do I do if my delivery is delayed or incorrect?
Contact us directly using the contact details on the website. We will handle all cases and make sure you get the correct information and, if necessary, a replacement or new delivery.